Tishi Terms and Conditions

1. General

1.1 Tishi (ABN 55614791212) (us or we) operates a shopping application, website and social media pages (Online Platforms) where you can browse, select and order products (Products) which are supplied directly by different third party vendors (Vendors) to you.

1.2 Whilst orders are facilitated by us via the Online Platforms, we accept orders on behalf of the Vendor(s) who will supply the Products directly to you. To the extent permitted by law, you acknowledge and agree that your contract for sale is with the Vendor(s) and not us.

1.3 Please read these terms and conditions before accessing or using the Online Platforms. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Online Platforms.

1.4 Your access to and use of the Online Platforms, including your order of Products through the Online Platforms, is subject to these terms and conditions.

1.5 The terms and conditions also apply to the sale of any Products via methods other than the Online Platforms, including sales by telephone, in person or other means, unless otherwise agreed in writing.

2. Disclaimer

The information contained in this Online Platforms is provided in good faith on an "as is" basis. We do not represent or warrant to the reliability, accuracy or completeness of the information contained on this Online Platforms. To the extent permitted by law, we are not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this Online Platforms.

3. Intellectual Property

3.1 You:

  1. acknowledge that the copyright in the Online Platforms, the software, design, text and graphics comprised in the Online Platforms, the selection and layout of the Online Platforms and the content and materials on the Online Platforms (together, the Material) are owned by or licensed to us;
  2. must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and
  3. must not frame or embed in another website or application any of the material appearing on this Online Platforms without our prior written consent.
3.2 You may:
  1. store a reproduction of the content on this Online Platforms on your local computer or mobile phone for the sole purpose of viewing the content and Materials; and
  2. print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.
3.3 This Online Platforms, the Products and any ancillary materials or documents owned or used by us in connection with the sale of the Products and promotion of our business contains registered trademarks which are protected by law and other branding, images, content which constitute our intellectual property. You must not use any of the marks or trademarks appearing on the Online Platforms or our name or the names of our related bodies corporate or any of our intellectual property without our prior written consent.

4. Viruses

4.1 We do not claim that any information (including any files) obtained from or through this Online Platforms is free from viruses or other faults or defects.

4.2 You are responsible for scanning any information for viruses.

4.3 You agree that we have no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4.4 If we are found to be liable this will be limited to the cost of supplying the information again.

5. Compliance with these Terms and Conditions

5.1 You agree to bound by, and comply with, these terms and conditions by:

  1. using the Online Platforms;
  2. completing your registration through the Online Platforms; and/or
  3. obtaining or ordering Products using the Online Platforms or by any other method of sale.

6. Changes to these Terms and Conditions

6.1 If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.

6.2 Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Online Platforms after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.

7. Registration

You may complete the customer registration process through the Online Platforms before placing an order for Products through the Online Platforms. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Online Platforms.

8. Placing an Order for Products

8.1 You may order Products by selecting and submitting your order through the Online Platforms in accordance with these terms and conditions.

8.2 Any order placed through this Online Platforms for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

8.3 We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Online Platforms.

8.4 You agree to provide us with current, complete and accurate details when asked to do so by the Online Platforms.

8.5 You acknowledge and agree that we will provide your order, including your contact details and Delivery Address, to the Vendor(s) in order for them to fulfill and deliver your order to you.

9. Acceptance or Rejection of an Order

9.1 The Products offered for sale through our Online Platforms are supplied by multiple Vendors directly to you. We act as a facilitator and host of the transaction only and your contract of sale is with the Vendor(s). To the extent permitted by Law (in particular, the Australian Consumer Law contained in schedule 2 to the Competition and Consumer Act 2010) (Consumer Law) by purchasing the Products via the Online Platforms, you acknowledge and agree that the Vendor(s) supplying the Product(s) to you is deemed the supplier and manufacturer of the Goods under Australian Consumer Law.

9.2 We reserve the right to accept or reject your order for any reason, including (without limitation) if a Vendor advises us that a requested Product is not available, if there is an error in the price or the product description posted on the Online Platforms or in your order.

9.3 Each order placed for Products through the Online Platforms or any other means that we accept results in a separate binding agreement between the Vendor and you for the supply of those Products.

9.4 If we reject an order placed through the Online Platforms, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

10. Cancelling an Order (by Us)

10.1 Prior to the dispatch of an order, we or a Vendor may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:

  1. the requested Products in that order are not available; or
  2. there is an error in the price or the product description posted on the Online Platforms or in any other sales platform in relation to the relevant Product in that order;
  3. we consider that the postage price selected in the checkout does not match the applicable price for the delivery address;
  4. your order weight exceeds the maximum postal delivery weight (in which case we will contact you to make alternative arrangements where possible); or
  5. that order has been placed in breach of these terms and conditions.

10.2 If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.

11. Cancelling an Order (by You)

11.1 Orders may not be cancelled once submitted via this Online Platforms or via any other method of sale. Should you wish to correct your delivery address or contact details prior to the order being dispatched, please Contact Us and we will endeavor to assist you.

12. Delivery of Products

Please see the Shipping section of our Online Platforms for information on delivery times and costs.

13. Prices, Fees and Charges

13.1 The prices of Products and delivery and other charges displayed on this Online Platforms are current at the time of issue, however, we reserve the right to change prices at any time before we accept an order from you.

13.2 All prices shown on this Online Platforms are in Australian Dollars (AUD).

13.3 We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

  1. the purchase price of each Product that is ordered;
  2. the delivery fee for delivering the Products to you; and
  3. any other fees and charges set out in these terms and conditions.

13.4 All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Online Platforms are inclusive of GST (unless otherwise indicated). 

14. Your Obligations

14.1 You covenant and warrant that:

  1. all information and data provided by you to us through the Online Platforms (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
  2. the person receiving the Products at the Delivery Address is authorised by you to do so;
  3. you have and will comply with all relevant laws relating to your use of the Online Platforms and your placement of any order to us;
  4. you will ensure that your LoginID and password that is used to access the Online Platforms and the details of your account is kept in a safe and secure manner;
  5. you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;
  6. you will promptly advise us of any changes to your information provided to us as part of the customer registration process;
  7. you are responsible for any costs associated with your access to or use of the Online Platforms, including Internet access fees;
  8. you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Online Platforms;
  9. you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Online Platforms;
  10. you will check the labels on the Products before consumption or use; and

14.2 You must not:

  1. use the Online Platforms for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  2. use the Online Platforms in a manner or way, or post to or transmit to or via the Online Platforms any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Online Platforms;
  3. make fraudulent or speculative enquiries, purchases or requests through the Online Platforms;
  4. use another person’s details without their permission or impersonate another person when using the Online Platforms;
  5. post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  6. tamper with or hinder the operation of the Online Platforms;
  7. knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Online Platforms;
  8. use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Online Platforms;
  9. modify, adapt, translate or reverse engineer any portion of the Online Platforms;
  10. remove any copyright, trade mark or other proprietary rights notices contained in or on the Online Platforms;
  11. reformat or frame any portion of the web pages that are part of the Online Platforms;
  12. create accounts by automated means or under false or fraudulent pretences;
  13. use the Online Platforms to violate the security of any computer or other network or engage in illegal conduct;
  14. take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  15. use the Online Platforms other than in accordance with these terms and conditions; or
  16. attempt any of the above acts or engage or permit another person to do any of the above acts.

15. Warranty and Liability

15.1 To the extent permitted by the Australian Consumer Law any other law, the Vendor(s) is liable for all legal guarantees and warranties expressed or implied to the transactions under the Australian Consumer Law as manufacturer and supplier the effect of which cannot be excluded.

15.2 Where we are permitted by law (and subject to clause 15.1):

  1. we do not warrant or represent the suitability of the Online Platforms or a Product for any purpose; and
  2. we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Online Platforms or the Product.

15.3 To the extent permitted by the Australian Consumer Law any other law, our liability in connection with this agreement and the Products is limited to the price of the Products.

15.4 To the extent permitted by the Australian Consumer Law any other law, you release and indemnify us in respect of all claims and losses in connection with this agreement or the Products, unless caused by our gross negligence.

15.5 Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

15.6 In the event there is a fault with your Product, we will assist you to obtain a replacement or repair of the Product from the Vendor in accordance with our Returns Policy and the Australian Consumer Law. In the event that a refund is required to be provided to you under our Returns Policy or the Australian Consumer Law, we will process that refund on the Vendor’s behalf.

16. Returns

16.1 Unless you notify us to the contrary by email within fourteen (14) days of delivery of any Products and such notification is confirmed by return email within fourteen (14) days of its receipt by us, the Products shall be deemed to have been accepted by you.

16.2 Please see Returns on the Online Platforms for more information on our Returns Policy.

17. Termination and/or Suspension of Account

We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Online Platforms and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these terms and conditions.

18. General Provisions

18.1 If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

18.2 This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

19. Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

20. Definitions

20.1 Capitalised terms used are defined in these terms and conditions.

20.2 In these terms:

  1. “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)
  2. “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.
  3. “LoginID” means the email address that you provided to us as part of the registration process to use the Online Platforms.
  4. “Product’ means each good or service that is advertised on the Online Platforms.